Shipping policy

Shipping Policy

Effective Date: September 12, 2026

Thank you for shopping with Torqelo.com. We are committed to providing our customers with a convenient and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order through Torqelo.com, you acknowledge and agree to the terms of this Shipping Policy.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

During periods of high order volume, holidays, promotions, or other unforeseen circumstances, processing times may be longer than usual.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

2. Shipping Times

We currently offer shipping within the United States.

Estimated delivery times are:

  • Standard Shipping: 3–7 business days after processing
  • Expedited Shipping: 1–3 business days after processing, when available

Delivery estimates are provided for informational purposes and are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary depending on your location, shipping carrier, weather, holidays, and other circumstances beyond our control.

3. Shipping Costs

Standard shipping is free on eligible U.S. orders with a merchandise subtotal of $75 or more after discounts and before taxes. Orders below $75 and expedited shipping may have a charge shown at checkout.

Any applicable shipping charge and the terms of other shipping promotions or discounts will be displayed before you complete your purchase.

4. Tracking Information

Once your order has shipped, tracking information will be provided when available.

Please allow up to 48 hours for tracking information to become active after your shipping confirmation has been issued.

Tracking information and delivery updates are provided by the shipping carrier and may occasionally be delayed.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Torqelo.com is not responsible for delays, returned packages, additional shipping charges, or lost packages caused by an incorrect or incomplete address provided by the customer.

If you entered an incorrect shipping address, please contact us as soon as possible. We will make reasonable efforts to assist you; however, we cannot guarantee that an address can be changed after an order has been processed or shipped.

6. Shipping Delays

While we make every reasonable effort to meet estimated delivery times, delays can occur.

Torqelo.com is not responsible for shipping delays caused by circumstances outside our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Carrier delays
  • Transportation disruptions
  • Holidays
  • High shipping volumes
  • Customs processing
  • Incorrect addresses
  • Other unforeseen circumstances

A shipping delay does not automatically qualify an order for a refund.

7. Lost or Missing Packages

If your tracking information indicates that your package was delivered but you cannot locate it, we recommend first checking:

  • Your mailbox or delivery area
  • Around your home or property
  • With household members
  • With neighbors
  • Any designated delivery location

You should also contact the shipping carrier to report the missing package.

Torqelo.com will make reasonable efforts to assist with shipping-related issues. However, we cannot guarantee replacement or reimbursement for packages that the carrier confirms as delivered.

8. Damaged Packages

If your order arrives damaged, please contact us promptly after delivery.

We may request photographs of the damaged product, shipping box, packaging materials, and shipping label to help us investigate the issue.

If the damage is confirmed, we will determine an appropriate resolution in accordance with our applicable return and refund policies.

9. Multiple Shipments

Depending on the items purchased, an order may be shipped in multiple packages.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

You will not necessarily receive all items in an order at the same time.

10. International Shipping

Unless otherwise stated at checkout, Torqelo.com currently ships to addresses within the United States.

If international shipping becomes available, additional terms regarding customs duties, taxes, import fees, and international delivery times may apply.

11. Shipping Restrictions

Certain products may be subject to shipping restrictions based on their characteristics, destination, carrier requirements, or applicable laws.

If we are unable to ship an ordered product to your address, we will contact you and provide an appropriate resolution.

12. Changes to This Shipping Policy

Torqelo.com reserves the right to update or modify this Shipping Policy at any time.

Any changes will become effective when the updated policy is posted on this page. We encourage customers to review this policy periodically for the latest information.

13. Contact Us

If you have questions about your order or this Shipping Policy, please contact us:

Andzilla Enterprise Corporation (DBA Torqelo.com)
750 N San Vicente Blvd, Suite 800
West Hollywood, CA 90069, United States
Email: Sales@torqelo.com
Phone: (213) 933-8212
Website: Torqelo.com

Thank you for choosing Torqelo.com.